We do not provide refunds unless you purchased refund insurance. Refund insurance is an additional $1 at the time of your ticket purchase.

No, we do not allow animals in the park unless it is a service animal.

FAQs Archive - pineypark

Q: Does Piney Park have a smoking area?

Yes, we have a designated smoking area in the parking lot. Smoking is not permitted inside the park entrance.

Q: Severe Inclement Weather Policy

We plan to keep Piney Park open unless we determine there is severe inclement weather. If we close Piney Park, we will exchange your ticket for a different day of equal value.

Q: Can I rent a wheelchair?

Yes, you may rent a wheelchair. We have a limited number of wheelchairs available and they are rented on a first come, first serve basis. Please inquire at the gift shop.

Q: Are pictures with Santa free?

Yes, you are welcome to take a picture with Santa on your phone or camera free of charge! Most days, we will offer a professional picture that is optional to purchase.

Q: Can I bring outside food and drink?

No outside food or drink is allowed. We have worked hard to bring you the best food trucks and vendors from around the East Texas and Shreveport / Bossier areas and we are confident you will find something you like!