FAQs & Policies
Frequently Asked Questions
Although we are big animal lovers, pets must remain at home for their safety and the safety of our guests. Trained service animals, as defined by the Americans with Disabilities Act, are welcome.
Service animals must remain under their handler’s control and be housebroken. The handler is responsible for supervising the animal and cleaning up after it. Emotional support, comfort, and therapy animals are not considered service animals under the ADA.
Yes! Strollers and wagons are permitted and recommended for families with young children.
Yes. We have a limited number of wheelchairs available on a first-come, first-served basis. Please inquire at the gift shop.
Generally, yes. Most attractions can be accessed using our asphalt paths.
Yes. A limited number of handicap parking spaces are available near the main entrance.
Single-day admission tickets do not include re-entry. Guests with a valid season pass may leave and re-enter the park.
Most families spend approximately two to three hours at Piney Park.
Our hours vary by date and season. Please visit our Calendar page for current operating dates and hours.
No, refunds are not available if you choose to leave because of rain. Before leaving Piney Park, please check with the ticket booth to see if you are eligible for a rain check to return on a future operating day. Rain checks are not guaranteed.
It’s Texas, so the weather can change its mind at any moment! Severe or unfavorable weather may require Piney Park to close unexpectedly. If the park closes while you are visiting, please check with the ticket booth before leaving for information about available rain checks.
Personal and commercial drones—or other unmanned aerial vehicles—are not permitted, whether operated from on or off Piney Park property, unless approved by Piney Park in advance. To request permission, email info@pineypark.com.
Yes. Strollers and wagons are available to rent for $5.
Yes. A designated smoking area is located in the parking lot. Smoking and vaping are not permitted inside the park entrance.
Piney Park is committed to providing a safe, family-friendly environment where guests of all ages can make wonderful memories. Please follow these rules:
- Chaperones are encouraged to remain with children under age 15.
- No alcohol
- No weapons
- No smoking or vaping inside the park
- No pets, except service animals
- No masks that cover the face
Our trick-or-treating candy is not guaranteed to be allergen-free. A limited number of non-food items will be available, but most treats will be food or candy.
Yes. Please bring a bag or bucket for each participating child. Trick-or-treat bags will also be available to purchase in the gift shop.
Trick-or-treating begins at 11:00 a.m. and 5:00 p.m. on the following 2026 dates:
- October 10
- October 17
- October 24
- October 31
Each trick-or-treating session lasts two hours.
No. Pumpkins require a separate purchase and are not included with admission.
Yes. The pumpkin patch is located inside Piney Park, so an admission ticket is required to enter and purchase a pumpkin.
Absolutely! We are huge fans of Halloween at Piney Park and love seeing our guests dressed in costume. However, masks that cover the face are not permitted.
Every child is different, so how scary it feels will depend on your child. However, we designed the Spooky Trail to be family-friendly, with the goal of making it enjoyable for children as young as 2 years old.
Yes! You are welcome to take pictures with Santa using your own phone or camera at no additional charge. On most days, professional photographs will also be available as an optional purchase.
Santa is scheduled to be at Piney Park every operating day during the Winter season, except in the event of unforeseen circumstances.
Yes! We have clean, spacious restrooms with running water located near the park entrance.
Yes. A diaper-changing station is located inside the women’s restroom.
Please dress comfortably for the weather. Closed-toe shoes are strongly recommended.
Outside food and drinks are generally not permitted. Exceptions are made for:
- Food allergies or medically necessary dietary restrictions
- Baby formula and baby food
- Birthday cakes or cupcakes for scheduled parties
Food and beverages are available for purchase throughout the park.
Guests with food allergies or medically necessary dietary restrictions may bring their own food into Piney Park. We cannot guarantee that food sold at the park is allergen-free or that cross-contact has not occurred.
Yes. Baby formula, baby food, and medically necessary food or supplies may be brought into Piney Park.
Yes! We love hosting birthday parties. Groups of 15 or more receive 10% off admission tickets.
If you are unsure how many guests will attend, you do not need to pay in advance. We can keep track of your guests at the entrance and settle the admission total with you after everyone arrives.
You may bring:
- A birthday cake or cupcakes
- Decorations for your reserved area
Other outside food and drinks are not permitted, but we can help coordinate food and beverages with our food trucks. We can also reserve picnic tables for your group.
To arrange a party, please email info@pineypark.com.
Yes. Please email info@pineypark.com as soon as possible with:
- A detailed description of the item
- The date and approximate location where it was lost
- Your contact information
Unclaimed items are kept only until the end of each week and are then discarded.
Tickets may be purchased in advance on our Purchase Tickets page or in person at the ticket booth near the park entrance.
Guests ages 3 and older require an admission ticket. Children ages 2 and under are admitted free.
Yes. Tickets purchased at the ticket booth cost $5 more per ticket than tickets purchased online. We recommend purchasing online in advance for the lowest price and to help ensure availability.
No. Your tickets will be emailed to you after purchase. When you arrive, you may:
- Show the tickets on your phone
- Present a printed copy
- Provide the purchaser’s name at the ticket booth so we can look up the order
Showing your tickets on your phone is usually the quickest option.
Yes! Your confirmation email includes a link to change the date of your visit.
Regular-price Fall tickets may be used on any operating day during the Fall season, and regular-price Winter tickets may be used on any operating day during the Winter season—even if a specific date appears on the ticket.
Discounted tickets may be used on any eligible discounted day within the applicable season.
General admission tickets are not assigned to a specific person. Each ticket has a unique barcode that may be scanned once, regardless of who presents it.
Individual season passes are assigned to a specific passholder and may not be transferred.
Group passes may be shared by two families and cover up to eight people per visit. One person from each family must be listed as a registered passholder, and at least one registered passholder must be present whenever the pass is used. The remaining guests may vary from visit to visit.
Yes. Fall 2026 tickets expire when the Fall season ends on October 31, 2026. Winter 2026 tickets expire when the Winter season ends on January 2, 2027.
Yes! We offer individual season passes and group passes. Group passes cover up to eight people per visit.
Our group-pass options include:
- Fall Fun Pass: $199
- Winter Magic Pass: $280
Group passes may be shared by two families. One person from each family must be registered on the pass, and at least one registered passholder must be present whenever the pass is used.
Yes. Admission may sell out on busy days, so we recommend purchasing tickets online in advance.
Yes! All attractions and activities are included with admission. Food, drinks, merchandise, pumpkins, rentals, and professional photographs require an additional purchase.
During regular operating days, locations inside Piney Park accept card payments only. Cash is accepted at one designated admission window near the park entrance.
During scheduled field trips, cash and cards are accepted throughout the park.
Yes! Visit our Calendar page for scheduled discount nights. We also regularly host giveaways on our Facebook page.
Yes! Piney Park hosts special appreciation nights with free admission for military members, first responders, and educators. Accompanying family members may purchase discounted admission.
For the 2026 season:
- Fall appreciation dates: October 14–17
- Winter appreciation dates: November 30–December 2
Refunds are not available unless Refund Insurance is purchased when ordering tickets online. Refund Insurance costs an additional $1 per ticket and allows you to request a refund for an unused ticket through January 2, 2027. The Refund Insurance fee is nonrefundable.
Please email your ticket number to info@pineypark.com, and we will process your refund. The $1 Refund Insurance fee will not be included in your refund.
