FAQs & Policies
Frequently Asked Questions
Yes, we have a designated smoking area in the parking lot. Smoking is not permitted inside the park entrance.
No, we do not allow animals in the park unless it is a service animal.
Children age 2 and under are free!
Yes, you may rent a wheelchair. We have a limited number of wheelchairs available and they are rented on a first come, first serve basis. Please inquire at the gift shop.
Yes, you are welcome to take a picture with Santa on your phone or camera free of charge! Most days, we will offer a professional picture that is optional to purchase.
Generally, yes. The majority of our attractions may be accessed on an asphalt path.
Yes, please check our Calendar Page for special discounted nights. Also, we frequently do giveaways on our Facebook page, so make sure to like our page!
No outside food or drink is allowed.
We have worked hard to bring you the best food trucks and vendors from around the East Texas and Shreveport / Bossier areas and we are confident you will find something you like!
No, all activities are included in your admission!
Food and drinks, merchandise, wheelchair rentals, stroller rentals, and professional pictures are not included in your admission and require an additional purchase.
Yes, restrooms are located near the Piney Park entrance.
Yes, we have a limited number of handicap spots available towards the main entrance of Piney Park.
Yes, parking at Piney Park is free!
Yes, we accept both forms of payment.
Online: click HERE to purchase tickets in advance online.
In-person: There is a ticket booth at the park entrance for walk up ticket purchases.
We accept cash AND cards at the gate.
Piney Park Policies
We do not provide refunds unless you purchased refund insurance. Refund insurance is an additional $1 at the time of your ticket purchase.
We plan to keep Piney Park open unless we determine there is severe inclement weather. If we close Piney Park, we will exchange your ticket for a different day of equal value.